At Tirupati Pharma, we are committed to ensuring your pharmaceutical products reach you safely and efficiently. This Shipping Policy outlines our procedures, timelines, and responsibilities regarding the international shipping
of our products.
Scope of Shipping
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We operate as an export-only pharmaceutical company registered in India. Our shipping services are exclusively for international clients, distributors, and wholesalers. We do not cater to domestic (India-based) shipments.
Shipping Destinations
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We ship to most countries globally, subject to applicable local regulations, customs restrictions, and export laws. It is the responsibility of the buyer to ensure the legality of importing the ordered products into their country.
Shipping Methods & Timelines
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Orders are typically processed within 7–21 business days after payment confirmation and regulatory documentation clearance.
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Shipping is carried out through reputed international courier partners (e.g. India Post, Belgium post, DHL, FedEx, UPS, Aramex) or air/sea freight, depending on order volume and destination.
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Delivery timelines vary based on destination country and customs clearance procedures but usually take 7–21 business days from dispatch.
Packaging
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All pharmaceutical products are packed using industry-standard, tamper-proof packaging, ensuring product integrity and safety during transit. Cold chain logistics or temperature-sensitive packaging is provided as per product requirements.
Customs, Duties, and Import Regulations
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All shipments are accompanied by the necessary regulatory documentation including invoice, packing list, Certificate of Analysis (COA), and export permits (as applicable).
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The buyer is solely responsible for any customs duties, taxes, import licenses, quarantine clearances, or other charges imposed by the destination country.
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In case of importer customs rejection, delays, or confiscation, the company shall not be held liable.
Shipping Charges
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Shipping charges are based on product volume, weight, destination, and shipping method. Final charges will be informed to the buyer before dispatch. Bulk orders may be eligible for discounted freight rates.
Shipping Restrictions
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We do not ship to countries where the export/import of specific pharmaceuticals is restricted or prohibited.
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We reserve the right to cancel or delay shipments if compliance with Indian or international export laws is compromised.
International Border Liability Disclaimer
Once the shipment has successfully crossed the Indian border and is handed over to the international courier or freight partner, our responsibility for the shipment ceases.
We do not hold any control or liability over the shipment beyond Indian borders, including but not limited to:
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Customs delays or holds in the destination country
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Lost, misrouted, or damaged goods in international transit
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Legal or regulatory actions by foreign authorities
Clients are strongly advised to ensure all import documentation is in place and to monitor the shipment through the provided tracking details.
